Privacy Policy » Pi Floor

Last updated: October 25, 2026

1. Who we are

This website, https://pifloor.ca, is operated by PI FLOOR & BLINDS (“Pi Floor”, “we”, “us”), 4500 W Saanich Rd #100, Victoria, BC, Canada. Phone: +1 250-590-0030. Email: info@pifloor.ca.

We handle personal information in line with British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

2. What we collect

We collect only what we need to answer you and serve your flooring project:

Estimate and appointment requests: your name, email, phone number, address, preferred date and time, and the project details you type in (for example rooms, measurements, or the product you are interested in).
Product inquiries and quote requests: your name, email, phone number, your message, and the product you asked about.
Product reviews and comments: the name, email and text you submit. Your name and review text are shown publicly; your email is not.
Care guide and email signup: your email address and a record that you ticked the consent box, with the date and time.
Live chat: the messages you send and any name or email you choose to give in the chat window.
Phone, email and in-store contact: the information you give us when you call, email or visit, such as measurements, photos of your space and your project details.
Technical and usage data: your IP address, browser type and device information, and the pages you view. This comes from cookies and similar tools described in section 6.

We do not sell products or take payments on this website, and we do not ask for card details here.

3. Why we use it

To reply to your questions, prepare estimates and quotes, book measurements and installations, and provide after-sale service.
To send you the care guide and, if you agreed, occasional emails about flooring care, products and offers.
To protect our forms from spam and abuse.
To understand how visitors use the site so we can improve it (only with your consent; see section 6).
To meet our legal, tax and accounting obligations.

We use your information only for these purposes, or for others you agree to or that the law permits.

4. Consent

By sending us a form, starting a chat or contacting us, you agree that we may use the information you give us for the purpose you contacted us about. You can withdraw your consent at any time (see section 8). Withdrawing may mean we cannot finish a quote or service.

We send marketing emails only to people who have given express consent, as CASL requires. Every marketing email has an unsubscribe link, and we act on unsubscribe requests within 10 business days.

5. Who we share it with

We do not sell, rent or trade your personal information. We share it only with service providers who help us run the website and our business. They may use it only to provide their services to us:

Hostinger (website hosting, content delivery and email delivery).
Google (Google Analytics and Google Tag Manager for site statistics; Google reCAPTCHA for spam protection on our forms; Google Fonts for website fonts).
tawk.to (live chat).
Automattic / Akismet (spam filtering of reviews and comments).
Stripe (a Stripe script loads on product pages; Stripe may use it for fraud prevention. We do not take payments on this website).
Font Awesome (website icons).

We may also disclose information if the law requires it, or to protect our rights, our customers or the public.

6. Cookies and similar technologies

Cookies are small files saved in your browser. We use:

Essential cookies: needed for the site to work and stay secure, for example website caching, security, spam protection (reCAPTCHA) and remembering your cookie choice.
Functional cookies: the live chat (tawk.to) uses cookies or browser storage to keep your conversation open as you move between pages. If you leave a review, you can choose to save your name and email in a cookie for next time.
Analytics cookies: Google Analytics cookies (such as _ga) help us count visits and see which pages are useful. Our store software (WooCommerce) may also set sbjs_ cookies that record how you arrived at the site (for example from a search engine), for up to about 6 months. Google Analytics cookies are only set if you click “Accept” on our cookie banner. If you choose “Decline non-essential”, Google Analytics runs without cookies and receives only basic, cookieless signals.

We remember your cookie choice for 12 months. To change it, clear this site’s cookies in your browser and the banner will appear again. You can also block or delete cookies in your browser settings, but some parts of the site may not work properly. We do not use advertising or retargeting cookies.

7. How long we keep it

Inquiries, estimates and chat messages that do not lead to a project: up to 2 years, then deleted.
Customer and project records (quotes, invoices, installation and warranty details): as long as tax, accounting and warranty needs require, normally up to 7 years.
Email signup: until you unsubscribe or ask us to delete it.
Analytics data: as set in Google Analytics, no longer than 14 months.

If we use your information to make a decision that directly affects you, we keep it for at least one year, as PIPA requires.

8. Your rights

You can ask us to:
– give you access to the personal information we hold about you and explain how we used it and who we shared it with;
– correct information that is wrong or incomplete;
– withdraw your consent, or unsubscribe from our emails;
– delete your information, unless we must keep it by law.

Email info@pifloor.ca or write to us at the address above. We will reply within 30 days. We may ask you to confirm your identity first. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

9. Information stored outside Canada

Some of our service providers (including Google, tawk.to, Stripe, Automattic and our hosting provider) store or process data outside Canada, for example in the United States or the European Union. While it is there, it is subject to the laws of that country, and authorities there may be able to access it under those laws.

10. How we protect it

We use reasonable security measures, including an encrypted (HTTPS) connection, spam protection on forms, restricted access to our website admin and email accounts, and service providers with industry-standard security. No website or internet transfer is completely secure, so we cannot guarantee absolute security.

11. Children

This website is meant for adults. We do not knowingly collect personal information from children under 13.

12. Links to other websites

Our site links to other websites, such as manufacturers and our social media pages. Their own privacy policies apply when you visit them.

13. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.

14. Contact us

If you have questions about privacy, please contact us:
PI FLOOR & BLINDS, 4500 W Saanich Rd #100, Victoria, BC, Canada
Email: info@pifloor.ca | Phone: +1 250-590-0030