At Pi Floor & Blinds, we want you to be confident in every order — whether it’s a free sample, a stocked product, or a custom-cut order made specifically for your space. This policy explains how returns, exchanges and refunds work.
Free samples
Samples requested through our “Request Sample” button are free and do not need to be returned. If you’d like a different colour or material, just request another sample — there’s no limit.
Stocked products
For flooring and blinds we carry in stock, you have 14 days from the date of delivery or pickup to request a return or exchange. To qualify:
- The product must be unused, unopened and in its original packaging.
- Boxes of flooring must not be broken or opened for inspection beyond what’s needed to confirm colour and finish.
- You’ll need your order number or proof of purchase.
Unopened, resalable stock returned within this window is refunded in full. A 15% restocking fee applies to opened boxes we can still resell. Return shipping or delivery pickup is the customer’s responsibility unless the return is due to our error.
Custom and special-order items
Most flooring and blinds are cut, milled or manufactured specifically for your order once you confirm measurements and place a deposit. Because these items can’t be resold, custom and special-order products are final sale and are not eligible for return or refund once production or cutting has started — except where the product is defective or was manufactured incorrectly against your confirmed order.
If you need to cancel a custom order before it enters production, contact us as soon as possible — deposits are refundable in full up to that point, minus any measuring or consultation fees already incurred.
Damaged or defective items
Please inspect your order as soon as it arrives or is installed. If a product is damaged, defective, or doesn’t match your order, contact us within 7 days with your order number and photos of the issue. We’ll arrange a replacement, repair or full refund at no cost to you — this includes products damaged in transit.
Installation services
If we’ve installed your flooring or blinds, please raise any concerns about workmanship within 30 days of installation so we can inspect and correct the issue. Cancelling a scheduled installation with less than 48 hours’ notice may be subject to a rescheduling fee.
How to start a return or refund
Contact us with your order number, the item(s) involved, and the reason for the return. We’ll confirm eligibility and next steps, including whether the item should be brought to our showroom or picked up.
Refund processing
Once we’ve received and inspected a returned item, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. If it’s been longer than that, please check with your bank or card provider before contacting us — processing times can vary on their end.
Contact us
Questions about a return, exchange or refund? Get in touch with our team and we’ll help sort it out.